Shipping Policy

Shipping Info:
Priority (3-4 business days) NO insurance
Priority (2-4 business days) with insurance
Express (1-2 business days of ordered by 12pm)
All shipments include tracking and delivery information. If the package has not been delivered but your tracking information said it is delivered, please contact the carrier about this issue.
We require certain information from you on our order form. You must provide contact information (such as name and shipping address) and financial information (like credit card number, expiration date) to buy from us. This information is used for billing purposes and to fill your orders only. However, if we have trouble processing an order, we’ll use this information to contact you.
Stella Rose Hair Co. is not responsible for lost, stolen or mishandled packages during the delivery process. We are also not responsible for delays in transit due to the carrier, this includes holiday seasons. The shipping cost for orders is non refundable.
Address Disclaimer
The consumer is responsible to make sure the address he or she enters is complete and correct. Please include any suite, apartment or building numbers. Stella Rose Hair Co. will not be responsible for any package that is returned due to an incorrect address label. The consumer will be responsible for an additional shipping label to be sent back out.
Insurance for your order is optional but be aware that opting out of insurance excludes any coverage or possibility of a refund if your package is lost or damaged.
Insurance claims can only be made when package is in transit are lost or damaged. Once the package has been delivered, you will not be able to file a claim. Please make sure to double check your information and enter a complete address for shipping including all suite numbers, business or salon names if applicable.
If packages are lost or damaged by UPS or USPS:
Begin by submitting an investigation with the carriers in order to receive paperwork that verifies the package was not deliverable. This can take up to 2 weeks.